Notice: Change Healthcare

You may have received a letter that indicates a Cybersecurity Event that mentions Change Healthcare (CHC) and MRO.  MRO did not have a direct Data Breach.  Change Healthcare is a third-party vendor that handles medical billing for various providers across the United States.  In February of 2024, Change Healthcare had a data breach that may have exposed personal health information including the following:

• Health insurance information (such as primary, secondary or other health plans/policies, insurance companies, member/group ID numbers, and Medicaid-Medicare-government payor ID numbers);
• Health information (such as medical record numbers, providers, diagnoses, medicines, test results, images, care and treatment);
• Billing, claims and payment information (such as claim numbers, account numbers, billing codes, payment cards, financial and banking information, payments made, and balance due); and/or
• Other personal information such as Social Security numbers, driver’s licenses or state ID numbers, or passport numbers.

There was not a data breach directly through the provider (MRO) but only occurred during your time of your billing being processed through Change Healthcare.

Additional Resources:

HIPAA Website Substitute Notice

United Healthcare Notice

Help Number for CHC:  866-262-5342  M-F 8am-8pm CT

MRO Patient Provider Representative:  952-529-7059